Clearpay

WHAT IS IT

Clearpay enables you to pay for your purchases over four automatic installments, interest-free.

HOW TO USE IT

Select Clearpay as your payment method at checkout.
Log in to create your Clearpay account, with approval decision.
Pay over 4 automatic installments. Interest-free!

ALL YOU NEED

To be over 18 years of age

A UK resident address

A UK credit or debit card

If you still have any questions and need to get in touch, please click here.

FAQs

What is Clearpay?

Clearpay is an easy payment service that allows customers to make purchases instantly and then pay for them in 4 equal payments every 2 weeks, without any interest.

How do I use Clearpay?

Select Clearpay as your payment method at checkout.

Then complete your order!

Can I use Clearpay if I’m an international customer?

Clearpay is available to customers from UK, US, Australia and EU.

Where can I use Clearpay?

Clearpay can only be used on purchases made on the hiddenfashion.com website and our App.

How does the Clearpay payment schedule work?

Clearpay customers have to make their first payment at the time of purchase.

The remaining three payments are deducted every 2 weeks in automatic installments from your selected payment method.

If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

What if I can’t pay an Clearpay instalment?

A £6 late payment free will be charged if funds are not available at the time the automatic payment is due.

An additional £6 fee will be charged if the missed payment is not made within 7 days.

Late fees will not exceed 25% of the total order.

Please see Clearpay Payment Purchase Agreement here.

When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any other order.

Is there a limit to how much I can spend on a single Clearpay transaction?

Your basket value must be over £10 to use Clearpay on hiddenfashion.com

Can I use another form of payment with Clearpay?

Yes, you may also use promotional code with Clearpay to pay for your purchase as long as your order total is over £10.

How do I return or exchange an item purchased with Clearpay?

Clearpay returns follow our standard return process. Please note, refunds for Clearpay will be refunded from Hidden Fashion to Clearpay and we cannot provide an exchange or cash refund. As soon as the refund has been processed it will drop into your online Clearpay account. Do you have more questions about Clearpay returns? Click here.

Where can I find out more about Clearpay?

Visit the Clearpay website for a comprehensive list of FAQs here and check out Clearpay’s Privacy Policy found here .

*late fees apply on missed payments

Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs apply.

Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future.

We encourage you to use Clearpay responsibly.